Terms of service

Last updated: August 2026

Welcome to Stray. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

These Terms apply to all visitors, customers, and users of the website.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

2. Products

We do our best to ensure that product descriptions, colours, and images accurately represent our products.

Please note that colours may vary slightly depending on your screen or device.

We reserve the right to update product information, prices, or availability without prior notice.

3. Orders

Once you place an order, you'll receive an order confirmation by email.

We reserve the right to refuse or cancel an order in exceptional circumstances, including pricing errors, suspected fraud, or product unavailability. If payment has already been made, you'll receive a full refund.

4. Prices & Payments

All prices displayed on our website include any applicable taxes required by Romanian law.

Payments are processed securely through our payment providers. We do not store your payment details.

5. Shipping

Shipping times and costs are available on our Shipping Policy page.

While we do our best to dispatch orders promptly, delivery times may vary depending on the destination and courier service.

6. Returns & Refunds

Returns are handled in accordance with our Returns & Refunds Policy.

Please refer to that page for full details regarding eligibility, refunds, and return procedures.

7. Intellectual Property

All content on this website, including illustrations, designs, graphics, photographs, logos, text, and branding is the property of Stray. and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Stray. shall not be liable for indirect or consequential damages arising from the use of this website or our products.

Nothing in these Terms limits your statutory consumer rights.